Hear your users without the noise — bug reports from anyone
Customers, support, sales — anyone can file structured bug reports with full reproduction context, routed to engineering without a translation step.
The problem
Customer feedback dies in translation
Support gets a ticket. They re-type the bug into Jira. Engineering can’t reproduce it. The customer is asked for more details — three days later. The bug closes “unable to reproduce” or sits unread. Without reproduction context, customer feedback is noise.
Why Bugzy
Most feedback tools collect comments. Bugzy collects reproducible bug reports — with replay, console, environment and the release context engineering actually needs.
- 1Anyone reports in one click
- 2Full reproduction package attached
- 3Routed straight to engineering
- 4Scoped per release and environment
The workflow
- 1
Step 1 · Capture
Customers and support file bugs with the widget or extension
Your team’s job
Support gets a ticket, then re-types the bug into Jira from memory — losing detail at every step of the chain.
How Bugzy answers it
Bugzy's in-app widget and Chrome extension let customers and support file the bug directly — one click, no separate tool, no translation step.
- 2
Step 2 · Context
Annotated screenshot, replay, console and environment attached
Your team’s job
Bug reports arrive as 'the page doesn't work' — without a screenshot, without a console error, without anything actionable.
How Bugzy answers it
Every customer report carries an annotated screenshot, a 30-second session replay with synced console + network logs, and full environment metadata — no extra prompting required.
- 3
Step 3 · Scope
Auto-scope every report to its release and environment
Your team’s job
Customer feedback piles up in a generic backlog — nobody knows which build it applies to or whether the fix already shipped.
How Bugzy answers it
Bugzy auto-links every customer report to the release version and environment it was captured against — engineering knows immediately whether the bug is already fixed in main.
- 4
Step 4 · Route
Route reports to the right team in Jira, Linear or Slack
Your team’s job
Customer reports either drown in a single shared inbox or get fragmented across team channels with no audit trail.
How Bugzy answers it
Bugzy routes reports by environment, severity or area into the right Jira project, Linear team, ClickUp board or Slack channel — automatically, with two-way status sync.
- 5
Step 5 · Resolve
Engineering fixes from the full reproduction package
Your team’s job
Engineering closes customer bugs as 'unable to reproduce' because the reporter is long gone by the time the ticket is picked up.
How Bugzy answers it
The replay, console output and environment metadata travel with the bug forever — engineering scrubs the original capture and fixes against it months after the report was filed.
- 6
Step 6 · Close
Close the loop with the original reporter, no translation needed
Your team’s job
When the fix ships, the customer never hears about it — and the next ticket is the same person reporting the same issue.
How Bugzy answers it
Bugzy ties each report to its reporter — when a fix ships, the reporter is notified against the original capture, closing the feedback loop without a support handoff.
Go deeper
Practical guide
Chrome extension for bug reporting
How a one-click browser-extension capture turns customer feedback into reproducible bug reports.
Read the guidePractical
Top 10 bug reporting tips for developers and QA teams
What separates a fast-to-fix customer report from one that sits in the backlog.
Read the guideScale
Scaling bug tracking across teams
Routing customer reports to the right engineering team without a shared-inbox bottleneck.
Read the guideSession replay
Session replay debugging — the complete guide
The reproduction artifact that turns customer feedback from noise into diagnostic.
Read the guideSee it in the product
Feature
Automated context capture
Console, network, browser, OS, environment — auto-attached to every customer report.
Explore the featureFeature
Boards — kanban for customer-reported issues
Triage incoming customer reports with kanban and list views, by severity, environment and team.
Explore the featureFAQ
How is customer feedback in Bugzy different from a support ticket?
A support ticket is a conversation — it captures the customer's words. A Bugzy report captures the reproducer: session replay, console logs, network traffic, environment metadata. Support tickets describe; Bugzy reports prove.
Who can file bug reports in Bugzy?
Anyone with the in-app widget or the Chrome extension — customers, support, sales, internal stakeholders, partners. No login or account required for the reporter; bugs land in your workspace scoped to the release and environment they came from.
Does Bugzy work for self-serve SaaS users (no support agent involved)?
Yes. Embed the widget in your product and customers report bugs directly to engineering with the full reproduction package attached — no support agent in the middle. The customer never sees Bugzy as a separate system; it feels like a native part of your app.
How does Bugzy handle PII and customer data?
Sensitive form inputs (passwords, payment fields, anything tagged data-bugzy-block) are masked at capture time, before the report leaves the user’s browser. Session replays are DOM-based — what you see is what was on screen, minus what you’ve excluded.
Can customer reports auto-route to the right engineering team?
Yes. Configure routing rules per environment, URL pattern, severity or custom metadata — Bugzy pushes reports into the right Jira project, Linear team, ClickUp board or Slack channel automatically. The shared-inbox problem goes away.
Does Bugzy notify customers when their reported bug is fixed?
Yes. Each report stays tied to its reporter, and Bugzy can notify the original reporter when the issue moves to fixed or verified — closing the feedback loop without a support agent re-engaging the customer manually.
What teams say
“Bugzy cut out all the team back-and-forth with session replays, console, and network logs make debugging way easier.”
“As a developer, Bugzy helps me understand and reproduce bugs fast. Having all the context in one place really saves time.”
“This is the kind of tool QA and development teams need. It brings much-needed clarity and efficiency to the bug reporting process.”
“Bugzy streamlined our team's bug reporting process, cutting down time spent on issues and keeping everyone aligned.”
“A game-changer for QA — every reported issue syncs directly to Jira, so developers always have the full context to fix bugs faster.”
“Bugzy cut out all the team back-and-forth with session replays, console, and network logs make debugging way easier.”
“As a developer, Bugzy helps me understand and reproduce bugs fast. Having all the context in one place really saves time.”
“This is the kind of tool QA and development teams need. It brings much-needed clarity and efficiency to the bug reporting process.”
“Bugzy streamlined our team's bug reporting process, cutting down time spent on issues and keeping everyone aligned.”
“A game-changer for QA — every reported issue syncs directly to Jira, so developers always have the full context to fix bugs faster.”
“Bugzy gives our engineers a clear picture of each bug, making reporting and debugging much faster and more reliable.”
“It takes seconds to send a rich bug report with session replay and console logs — giving developers everything they need.”
“Bugzy saves me time — one report with replay and logs, and developers can reproduce the issue without extra questions.”
“Every issue syncs to Jira with the full context attached — no more pinging the reporter five times before I can even start. Cuts a day-long thread down to one ticket.”
“Bugzy gives our engineers a clear picture of each bug, making reporting and debugging much faster and more reliable.”
“It takes seconds to send a rich bug report with session replay and console logs — giving developers everything they need.”
“Bugzy saves me time — one report with replay and logs, and developers can reproduce the issue without extra questions.”
“Every issue syncs to Jira with the full context attached — no more pinging the reporter five times before I can even start. Cuts a day-long thread down to one ticket.”
Capture customer feedback in Bugzy
From the first bug report to the final release sign-off — all in one place. Set up in under two minutes.
30-day free trial · No credit card required